Ineptitude
Saturday, November 19th, 2005For everyone, there comes a time when we have to resort to a more expensive service than the typical, whether it be photocopying, picture-taking, purchases, mail deliveries, dining, or something similar.
For students, or graduates, we all experienced going to the nearby Xerox shop to get our documents photocopied. Typically, a student here in the Philippines spends 50 cents (no, not the rapper) to photocopy per page. The most expensive one, at least at stores near school, cost P1, and usually, it looks almost identical to the original document, with the exception of the photocopied one being black and white.
Last Tuesday, I was out to apply for a job when I realized that I need to submit two, not one, copy of my resume. Since I only brought 1 resume, I had no choice but to photocopy at National Bookstore (henceforth abbreviated as NB), whose photocopier service is notorious for being more expensive than the norms.
Never did I realize how bureaucratic a photocopier service can actually be. NB’s photocopy process flows very slowly that I can’t help but wonder why they made the process flow very unconventional. When a customer wants to photocopy certain documents, s/he first need to get the operator to sign up some kind of a purchase invoice indicating how may copies of a document will be photocopied. The customer then proceeds to the cashier to pay for the photocopy service, which cost for a minimum of P1.50 per page. It is after s/he has paid and secured a receipt that s/he can actually get the operator to photocopy a document. In contrast of the NB, the typical photocopier needs only to photocopy immediately the document requested by the customer, then ask for payments. That greatly reduces time spent on doing one process NB charges higher for.
It can also get pretty frustrating when a customer have to queue in a very long line, of which NB is very well known to have. At almost all times, the cashier transacts like a noxious person on a 1:00 afternoon. The service of the photocopy operator is pretty substandard as well. Upon waiting for my document to get photocopied, a customer in front of me was actually complaining about how the operator lost the customer’s original document. The operator merely hemmed and hawed, not taking responsibility for any of his lapse. As a consequence, the customer proceeded to see the manager, which needs to be screened first by the information counter. I don’t think I’ll ever find out what fate befalls the customer’s original documents and to what end her complaints have reached. It could’ve been a passport. Imagine losing your passport, your re-entry documents, your Alien Certificate of Registration, your driver’s license, your ID, birth certificates among thousand of other important documents, to some inept operator of a photocopier of a nationwide’s "best" bookstore. It’s no wonder why I miss Barnes and Noble so much.
Lastly, after I got my resume photocopied, I noticed yet another flaw. The copy of my resume is tilted at one side.
I’m definitely not going to get any documents photocopied at NB again.